Virgin Media customers in the UK are in for a valuable upgrade with the introduction of a new service called Smart Support. This service, now being rolled out nationwide, provides round-the-clock assistance to ensure smooth operation year-round.
Smart Support automatically monitors broadband coverage and promptly addresses speed or connectivity issues for users. It offers instant suggestions to troubleshoot problems, aiming to prevent disruptions that can affect online activities like streaming or remote work.
Moreover, Virgin Media can remotely perform fixes overnight to avoid daytime disturbances, applying updates or repairs while customers are asleep. If necessary, the service can recommend WiFi Pod or Hub upgrades for enhanced whole-home coverage, with the option for customers to schedule a free engineer visit for more serious issues.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity, stating that Smart Support ensures quick issue resolution and peace of mind for customers. This service is provided to all Virgin Media customers at no additional cost, reinforcing the company’s commitment to keeping users connected seamlessly.
Additionally, Virgin Media has confirmed that Smart Support is a standard offering for all customers with no extra charges.