A significant change is on the horizon for phone users in the UK as traditional copper landlines are being phased out and replaced with a new technology known as Digital Voice. This transition, set to take effect from January 2027, brings enhanced features like clearer calls, call forwarding to mobile phones, and improved call screening to combat scams and unwanted marketing messages.
To prepare for this shift, BT is launching a campaign urging homeowners to ensure their landlines are ready for the digital upgrade. The initiative, spearheaded by Clare Balding, emphasizes the importance of acting promptly upon receiving notifications from service providers to avoid disruptions in essential services.
Despite the switch to Digital Voice, customers are reassured that they are likely to retain their phone numbers, and costs are expected to remain unchanged. Most households will only need to connect their existing phones to their broadband hubs without requiring a visit from engineers. However, in certain cases where issues arise, contacting the provider for assistance may be necessary.
Digital Voice, BT’s latest home phone service, leverages broadband technology to offer modern conveniences such as Multi Call, three-way calling, and call diversion to mobile phones. The service guarantees improved call quality, eliminating common issues like crackling sounds, but users will need a compatible Digital Home phone to access these benefits.
Upgrading to Digital Voice is seamless for most users, with the cost bundled into existing broadband packages at no extra charge. Customers with specific needs, such as those using telecare devices, are advised to inform their providers promptly to receive tailored support.
The transition to Digital Voice marks a significant advancement in the UK’s communication infrastructure, ensuring a more reliable and secure technology landscape for all users. BT emphasizes the importance of heeding notifications from service providers to facilitate a smooth transition and maintain essential connections in the digital era.